Zac Phoenix:
Forward deployed
technical delivery
that leaders trust.
Leading technical delivery of programs and projects at a Fortune 500 Commercial Real Estate company.
Project Manager / Technology and Data Solutions, Cushman & Wakefield.
Project & Program Management
Portfolio Tooling and Governance
Technical Delivery
AI SME
Agent Engineering
Solution Architecture
Change Adoption and Transformation
Consulting
I work across the enterprise to deliver technical solutions.
- Delivered a $2M technical program at a Fortune 500, targeting transformation of enterprise contracting with an AI-enabled lifecycle management tool across global markets and business lines.
- Trusted internal AI SME: building agents and workflows for business groups, consulting on design and solutioning, empowering and educating colleagues across the enterprise.
- Nineteen years of business experience across aviation, construction, engineering, architecture, real estate, technology, and education fields.
What colleagues say
“
Selected work
I deliver outcomes that outlast me.
01 AI contract lifecycle platformCushman & Wakefield · 2026 +
- Contracting ran through people, not systems. Legal and SMEs were the constraint on every agreement.
- Six sequenced implementations, not one big bang. Legal, business, vendor and client functions contract differently.
- Contracting cycle time down by a third.
- Legal and SME review cycles halved. Expert capacity returned to the agreements that warrant it.
- One searchable repository with version control. Reporting stopped depending on someone collating copies.
- Reporting baselines established across service lines that had none. Every improvement after this one can be proven.
02 Governed AI agents for Legal and the PMOCushman & Wakefield · 2026 +
- Legal support agent in the platform’s help center. Answers only from approved documents and tailors guidance to the user’s service line.
- No legal advice, no contract interpretation. Those questions route to a support form: a guardrail designed with Legal.
- Passed structured tests before release. Piloted with one service line, opened to all users, now run day to day by a named owner.
- 500+ active users during training and onboarding. Legal gets its time back.
- Built on my own initiative. It won over a steering committee including the General Counsel and the Chief Digital & Information Officer.
- Intake first, AI second: recommended a governed request form with automated routing to attorneys before AI went into production. Adopted.
- Meeting-to-RAID agent (Claude, MCP): transcripts become draft risks, actions and decisions. Every entry is human-approved, with an audit log separating human and agent edits.
- 6+ hours a week back for me. Adopted by my PMO peers.
- Lessons-learned agent: checks each new project against past lessons, so it starts with a risk log built from past work.
03 Agile transformation, global practicesBurns & McDonnell · 2023–2026 +
- Scrum Master for the Agile Center of Excellence on a multi-year transformation.
- Coached leaders and teams across Engineering, Architecture and Construction global practices.
- Built out the Lean Portfolio Management service: tooling, process, adaptive planning.
- Improved agile metrics, team velocity and executive reporting for Data Engineering and Infrastructure teams.
04 monday.com as an internal productBurns & McDonnell · 2023–2026 +
- Product Owner of monday.com across the organisation.
- Designed and owned end-to-end PPM and workflow solutions.
- Partnered with portfolio management to build a new portfolio board from the ground up.
05 Education startup, six yearsGP English International, Seoul · 2017–2023 +
- Founded an education company serving private academies in the East Asian market.
- Led a multimedia product team of six across textbooks, video, audio and software.
- Still delivering a revenue stream of KRW 200,000,000 per month (roughly USD 150,000).
06 Aviation consulting: Dubai, JAL, IcelandairTrans World Consulting, London · 2007–2011 +
- Planning, coordination and risk management on high-profile international projects.
- £400K Future Scenario Planning project for Dubai airports.
- EU Carbon Credit Viability project for Japan Airlines. Confidential US market studies for Icelandair.
Credentials
Fourteen certifications
Fourteen certifications
across four areas of expertise.
Delivery at scale
AI delivery
Agile, adaptive projects, & iterative development
Adoption & change
About
Nineteen years of evolving my capabilities and pushing myself further.
- 2007–11Aviation consulting in London. Dubai airports, Japan Airlines, Icelandair.
- 2011–14BA (Hons) Philosophy, Religion and Ethics. University of London.
- 2015–23Seoul. Taught philosophy and ethics, then founded an education company and ran it for six years.
- 2023–26Burns & McDonnell. IT projects, technical delivery, Agile transformation, program management, portfolio tooling and governance.
- 2026–Cushman & Wakefield. Enterprise AI programs and internal AI solutioning.
What I am excited about:
- Moving further up the stack: solution architecture, software engineering, data architecture.
- Building the agent, not only planning its delivery.
- Working with agent swarms in the evenings to build applications and video games.